TQL Stadium's A to Z Guide - https://cincinnati-mp7static.mlsdigital.net/elfinderimages/2021/documents/untitled%20folder/3-3-21_WES%20Photos_0023.jpg

Welcome to TQL Stadium’s A to Z Guide – your comprehensive resource for everything related to FC Cincinnati and TQL Stadium. For questions about information that is not found here, please contact our Guest Experience team at GEM@TQLStadium.com.

Accessibility Stadium Entry:

For the convenience of any guest with a disability, all gates at TQL Stadium are equipped with easily accessible lines to minimize wait times. If you have a medical condition or a medical card that prevents you from being inspected by a metal detector or passing through a magnetometer, an alternative method of screening will be used.

ADA Seating Options:

For ADA accessible seating tickets, contact the FC Cincinnati Ticketing Team at (513) 977-5425.

ADA Parking Options/Purchasing:

To purchase ADA parking options, please call (513) 977-5425.

Closed Captioning:

Closed captioning can be found on the auxiliary videoboard in the SE corner of TQL Stadium.

Assisted Listening Devices:

Assisted listening devices are available for no charge at the Auxiliary Box Office located near the Auxiliary Box Office located by the Allegiant Gate or the Guest Experience Center located on the Concourse Level behind Section E6 for all TQL Stadium Events. A driver’s license or credit card will be required as a deposit.

Wheelchairs:

Guests needing wheelchair accommodations are encouraged to bring their own mobility devices to TQL Stadium. If assistance is needed, guests should notify the closest Guest Experience representative located at any entrance or visit the Guest Experience Center located behind Section E6/220 upon your arrival and request the use of a wheelchair. Wheelchairs belonging to TQL Stadium are operated by Guest Experience staff and are available for transit between gates and seating locations. Wheelchair transport service to and from entrances to a guest’s seat is available on a first-come, first-served basis and demand may cause an increase in wait time for an accommodation. We are unable to allow guests to keep wheelchairs throughout the events. Please contact the TQL Stadium Guest Experience at (513) 991-1803 for any questions.

Administrative Offices

TQL Stadium

1501 Central Parkway

Cincinnati, OH 45214

Hours: 8:00am-5:30pm

Phone: (513) 991-1800

Mercy Health Center of Excellence

1508 John Street

Cincinnati, OH 45214

FC Cincinnati – Front Office

14 East 4th Street

Cincinnati, OH 45202

Hours: 8:30am-5:00pm

Phone: 513-991-1800

Mercy Health Training Center

707 US Highway 50

Milford, OH 45150

Not Open to the Public

Alcohol Policy

All alcohol sales within the seating bowl of TQL Stadium will end at the 75-minute mark for FC Cincinnati games. FC Cincinnati staff members strongly encourage all guests to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during FC Cincinnati games and all major events at TQL Stadium:

  • Stadium management reserves the right to change these policies and procedures at any time without warning
  • Any fan that shows signs of impairment and/or intoxication may not be allowed to enter or may be removed from TQL Stadium and subject to arrest
  • No alcoholic beverages served inside the stadium can be taken off-site.
  • State of Ohio law prohibits the sale of alcoholic beverages to persons under 21 years of age. All fans should be prepared to show proper identification to the concessionaire staff member.
  • Proper identification is any official government issued identification
  • Please note: We cannot accept clipped IDs with paperwork as a form of identification
  • Concessionaire staff members reserve the right to deny services to fans that show signs of impairment and/or intoxication
  • Fans providing alcoholic beverages to person less than 21 years of age may be ejected from TQL Stadium and subject to arrest
  • Fans possessing alcohol that do not have proper identification when requested by a concessionaire or security staff member may be ejected
  • A maximum of two alcoholic beverages will be sold per person per transaction
  • It is the responsibility of each guest to ensure that they have a safe means of transportation when leaving the facility.
  • Please note, the alcohol policy for all non-FCC events will be determined in coordination with the event promoter.

Animals

All properly identified guide, signal and service animals are welcome within the gates of TQL Stadium. All other animals are prohibited inside the stadium.

App Assistance

The FC Cincinnati – TQL Stadium app provides fans with the gateway to their tickets, parking passes, and a unique game day experience. To download the app, visit the Apple IOS or Google Play Store.

ATM

TQL Stadium is a cash free stadium. Guests will have the option to visit our Reverse ATMs located at the Team Store, Section 103, and Section 125 where you can receive a universal debit card that can be used both in and outside the stadium. Fans will not be charged any service fees and the universal debit card can be used. See “Cash Free” for more information

Baby Changing Tables

For your convenience, baby changing stations can be found in all restrooms within TQL Stadium.

Bag Searches

All bags brought in TQL Stadium must be compliant with the clear bag policy. All guests will be subject to a search of their person and possessions prior to entering TQL Stadium. Guests should be prepared to open their clear bags to be inspected upon direction by security staff. Guests may be asked to move/remove items from their bags in order to complete a full inspection. (See Clear Bag Policy)

Balloons & Other Inflatables

Balloons and other inflatable objects are not permitted inside of TQL Stadium. (See Prohibited Items List)

Bicycle Parking

There are several self-service bike rack locations in the immediate area surrounding TQL Stadium that guests arriving via bicycle are encouraged to take advantage of on event day. Bike racks for fan use are available on a first-come, first-serve basis and will be located along the exterior of the building near entry gates.

Binoculars

Binoculars are allowed inside TQL Stadium however they must be brought into the stadium in compliance with the clear bag policy. They must not be in their own case that exceeds the permissible size for non-clear bags.

Broadcast Info

FC Cincinnati has partnered with WSTR Star 64 to broadcast its games during the 2021 Major League Soccer season. Fans will be able to watch all non-nationally broadcast FC Cincinnati games in HD on WSTR Star64 and can listen to every game carried live by WDJO and simulcast on 99.5 FM, 107.9FM and 1480 AM

Fans can stream the game for free on FCCincinnati.com. Streaming will complement the over-the-air broadcast coverage provided by WSTR Star 64 and will be available throughout the club’s designated regional broadcast territory which includes Greater Cincinnati as well as Dayton, eastern Indiana, Lexington and Louisville regions.

Fans outside the tri-state area can stream all non-nationally televised games through ESPN+. The tri-state area will be blacked out on ESPN+.

Camera Policy

Fans are welcome to bring any still cameras into TQL Stadium to take pictures of the game or of the facility itself. Video cameras, tripods, monopods, cameras with a detachable lens, and selfie sticks are prohibited. All cameras are subject to search and all camera cases are subject to the Clear Bag Policy standards. (See Clear Bag Policy)

Cash Free

In an effort to reduce wait times and get guests back to their seats faster, TQL Stadium is cash-free. Payments accepted at retail and concessions locations include all major credit cards, debit cards, mobile barcodes, FCC gift cards and contactless payments, such as Apple Pay and Google Pay.

There are three cash-to-card Reverse ATMs located throughout the stadium. Guests with cash who do not have a valid credit or debit card can insert their cash into the self-service ATM and will receive a pre-paid card back for the same amount of money. No service fee is charged to the fan and the cards can be used anywhere VISA cards are accepted.

Guests can load any amount of money from $1 up to $100 per card without a transaction fee. All cards can be used inside or outside the stadium, allowing guests to use everywhere major cards are accepted.

Cash-to-card ATMs will be located at the following areas:

  • Team Store (1st Level)
  • Concourse Level – Section 103
  • Concourse Level – Section 125

Child Identification Wristbands

Guests may pick up a wristband from the Guest Experience Center located on the Concourse Level behind Section E6 that indicates their seat location for their child in the event that they become separated.

Clear Bag Policy

TQL Stadium will be implementing a Clear Bag Policy in order to provide a safer environment for guests and expedite entry into the Stadium.

The Clear Bag Policy affects the type and size of the bags permitted into the Stadium, not the items (keys, phones, wallets, etc.). Clear bags are available at the Team Store.

Based on recommended public safety best practices, we strongly encourage fans not to bring any bags.

One of the below bags per person will be permitted inside TQL Stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12”x6”x12”, or:
  • One-gallon re-sealable clear freezer bag (Ziploc bag or similar)
  • In addition to one of the clear bags noted above, guests may also carry in a small clutch bag or purse no larger than 4.5”x6.5”, with or without a handle or strap
  • Exceptions will be made for medically necessary bags or items after proper inspection and Stadium Management approval

Code of Conduct

Major League Soccer, FC Cincinnati and TQL Stadium are committed to creating a safe, comfortable, and enjoyable gameday experience for all fans visiting MLS stadiums and facilities. MLS and its clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the gameday experience.

The following conduct is prohibited in TQL Stadium and all parking lots, facilities and areas controlled by FC Cincinnati or MLS:

  • Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans
  • Conduct that is illegal
  • Conduct that results in damage to the venue or other personal property
  • Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including based on race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation
  • Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issue, or government action
  • Entering or attempting to enter the field, the tunnel, or any other location other than that permitted by the fan’s ticket or credential
  • Possession of an unauthorized pyrotechnic device, smoke or firework or other prohibited items
  • Throwing objects of any kind.
  • Failing to follow requests from venue staff regarding stadium operations, policies, and emergency response procedures
  • Declining to promptly return a ball that enters the stands
  • Irresponsible use or consumption of alcohol or other substances
  • Making unauthorized transmissions or play-by-play accounts of the game
  • Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game

Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (Level 1 Offenses), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct.

Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated.

Please note that MLS and its clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

The listed behaviors are prohibited based on safety and violations will be subject to sanctions.

FC Cincinnati may also sanction a supporter’s group for violations of the Fan Code of Conduct.

MLS fans have the right to expect an environment where:

  • Fans are encouraged to cheer, sing, and otherwise support their club while remaining respectful and courteous to their fellow patrons, referees and opposing club fans and players.
  • Fans enjoy the soccer experience free from fighting, thrown objects, attempts to enter the playing field, political or inciting messages and disorderly behavior, including foul, sexist, racial, obscene, or abusive language or gestures
  • Fans comply with requests from stadium staff regarding stadium policies and emergency response procedures
  • Fans promptly and carefully return the ball to a stadium staff member or the ball kid on the sidelines by handing the ball back down to field level in the event that a soccer ball enters the stands. Do not throw the ball back onto the field, this will obstruct play
  • Alcoholic beverages are consumed in a responsible manner and only by those of legal age
  • Fans conduct themselves in a lawful manner to avoid incidents in the stadium and in the parking lots

ANY PERSON FAILING TO ABIDE BY THIS CODE OF CONDUCT IS SUBJECT TO SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST.

In addition to the MLS Fan Code of Conduct, the league has created a Pledge to Fans that protect fans’ rights within and around the facility.

MLS Pledge to Fans

  • Be able to watch the match in a safe, clean and healthy environment
  • Be treated in a courteous, consistent and professional manner
  • Be treated with dignity and respect by other spectators attending the match and those organizing the event
  • Be able to “support” his or her club, provided that the support is in good taste and neither adversely impacts the event experience of fellow spectators nor negatively impacts the match
  • Expect displays of good sportsmanship
  • Expect timely and accurate information related to the match

Concession and Food Service

There are fourteen concession stands, two grab-and-go markets, and twenty-five portable carts located throughout the stadium serving a variety of food and drinks. Packaged and draft beer will be available on the concourse at the Heineken Supporters Bar, Coors Light Bar and Rhinegeist bar.

For any questions with special dietary needs, please contact Guest Experience at (513) 991-1803 for more details.

Contactless Payment

TQL Stadium accepts several forms of mobile and contactless payment, including Apple Pay and Google Pay. Use your preferred method of contactless payment at food and beverage and retail locations throughout the stadium.

Costumes

Costumes are permitted, but non-medical masks or facial coverings must be removed during the security screening process, on the concourse and at all concession/retail locations. Non-medical masks or facial coverings may only be worn within the stadium bowl in the ticketed seating area as long as they do not create a distraction for other fans. Costumes with sharp edges or tips, including all metal or hard plastic costume accessories and props are not allowed. Additionally, costumes are subject to further security screening. FCC reserved the right to ask anyone to remove their mask or costume due to stadium security measures.

Dress Code

To ensure the safety and security of all fans at TQL Stadium, FCC reserves the right to ask anyone scantily clad or with clothing deemed to be derogatory, profane or offensive to either remove the item or cover up prior to being permitted entry into or while inside the venue. Those who refuse to abide by this policy will be denied entry or removed from TQL Stadium.

Drones

For the safety of all guests and staff, all drones and unmanned aerial vehicles are prohibited in and around TQL Stadium at all times without prior written consent from FC Cincinnati and TQL Stadium.

East Plaza

The East Plaza located by the grand staircase in front of the First Financial Gate is used on gamedays to host pre-game and other fan activation zones. Pay close attention to our website and social media outlets for information about all the happenings on the East Plaza. The East Plaza opens 3 hours before FC Cincinnati kickoff.

Ejection Policy

Guests that refuse to follow the direction of stadium staff, designated security or fail to comply with the Fan Code of Conduct may be subject to ejection without refund, revocation of season tickets and may be in violation of city ordinances, resulting in possible arrest and prosecution.

Elevators

Priority use of passenger elevators will be given to guests and staff with limited mobility. Stairs should be used to navigate the stadium whenever possible. Some elevators are used to move the media and team staff and will be periodically taken out of service for this purpose. To ensure safe and efficient operations of the elevators, we ask our guests to follow the directions of the elevator operators, the elevator lobby attendants, and other stadium staff at all times.

For assistance with finding an elevator, please locate the closest Guest Experience team member.

Entrances

There are a total of six main points of guest entry into TQL Stadium. All entrances open 90 minutes before kickoff.

  • Workhorse Gate (Field Level): Located on the north side of the stadium off Wade Street and Central Ave
  • Team Store Entrance (Field Level): Located on the northeast corner of the stadium off Wade Street
  • First Financial Gate (Concourse Level): Located on the east side of the stadium off Central Parkway
  • First Financial Club Entrance (Field Level): Located on the east side of the building to the left of the First Financial Gate
  • This entrance is exclusive for premium ticket holders with access to the First Financial Club
  • Allegiant Gate (Field Level): Located on the south side of the stadium off Central Ave.
  • West Premium Entrance (Field Level)
  • This entrance is exclusive for premium ticket holders with access to the Tunnel Club, Cincinnatus Club, Pitch View Club, and all Suites.

Face Coverings

Wearing a face covering or mask that conceals identity for any reason other than health and safety reasons is prohibited.

Family Restrooms

Family restrooms are designed for use of fans with small children and fans with disabilities. There are three family restrooms located on the Concourse Level throughout the stadium. These can be found in the following areas:

  • Concourse Level outside Sections 107, 133, and E6/220
  • (3 Total)

Fan Mail

All fan mail should be sent to Mercy Health Training Facility at 707 US Highway 50, Milford, Ohio 45150

FCC on the Web

Field Trespassing

Fans are reminded that attempting to enter or access the playing field without the proper credentials will be considered trespassing and is grounds for immediate ejection and/or arrest.

First Aid

The Mercy Health First Aid station is located on the concourse level behind Section 133 and will be staffed with certified emergency medical personnel at all times during an event. Additionally, first aid teams can be found throughout the concourse as well as in the Guest Experience Center. In the case of an emergency, please find your nearest Guest Experience or Security team member for assistance.

Game Cancellation Policy

As per our ticket policy, management shall not issue a refund provided you are given the right, within twelve months of the event, to attend a rescheduled event or to exchange this ticket for a ticket comparable in price and location to another similar event as designated by management.

Definition of official game in the event of incomplete game:

MLS

  • If a game is postponed after kickoff at any point prior to its conclusion, the game will be rescheduled for recommencement and any remaining game time will be completed as soon as is practical

International Friendly (FCC playing)

  • If a game is terminated after the end of the first half, but before the end of the second half, and the termination is not due to the conduct of one of the teams, the game is considered complete

US Open Cup

  • If a match is terminated after the end of the first half of a match, but before the end of the second half with one of the teams winning, and the termination is not due to the conduct of one of the teams, the match is considered complete, and the team winning at the time of the termination shall be the winner

Gates

For the convenience of guests with disabilities, all gates are equipped with accessible lines to minimize wait time. If you have a medical condition/Medical card that prevents you from passing through a magnetometer or being wanded, an alternative method of screening will be used. Unless otherwise stated, gates to TQL Stadium will open 90 minutes before FC Cincinnati home games.

Guest Experience Center

The Guest Experience Center is located on the Concourse Level behind Section E6. The Guest Experience Center can assist guests with lost and found inquiries, lost children or guests, stadium directions, emergencies, and accommodations for guests with disabilities such as mobile captioning devices and assistive listening devices.

Guest Feedback

If you have feedback regarding a FC Cincinnati gameday please e-mail

GEM@TQLStadium.com or fill out this guest feedback form.

Heat Advisory

When temperatures are forecasted to be excessively high, TQL Stadium may issue a heat advisory allowing fans to be permitted to bring in one 20 oz. factory-sealed bottle of water. Water fountains are available throughout the stadium for fans to refill their bottles.

Lockers

Mobile lockers will be available for $10 through the official locker partner of TQL Stadium in front of the grand staircase along Central Parkway.

Lost & Found

Lost and found items will be turned into Guest Experience during events or at their conclusion. If you lose an item during an event please visit the Guest Experience Center, located on the Concourse Level behind Section E6, for assistance. Guests inquiring about lost items at previous events should contact the Guest Experience hotline at (513) 991-1803 or send an email to GEM@TQLStadium.com.

After 30 days, any unclaimed items will be donated to charitable organizations.

Lost Children & Fans

For a lost or missing person please notify the nearest event staff, safety personnel, or law enforcement official for assistance. Children and/or guests who are separated from their family or friends and need assistance will be escorted by a stadium staff member to the Guest Experience Center. For safety reasons, TQL Stadium is unable to make stadium-wide announcements for lost children or fans.

We highly encourage guests with children to visit the Guest Experience Center to request a wristband including name, seat location, and phone number so that children and guardians who have been separated may be quickly reunited.

Mascot

The mascot for FC Cincinnati will be at all home games at TQL Stadium. Look for Gary to be roaming around the stadium on game days for pictures!

Merchandise

Official FC Cincinnati team merchandise is available at in-stadium team stores on home gamedays. All Team Store hours during events will vary by event and will open when gates open. Locations include:

  • Field Level – Entrance located at the northeast corner off Wade Street
  • Concourse Level behind Section 105
  • Concourse Level behind Section 111
  • Concourse Level behind Section 126

In addition to gamedays, the FC Cincinnati Team Store, located on the northeast corner of TQL Stadium off Wade Street, will be open seven days a week to provide fans with a convenient way to purchase FCC merchandise. Listed below are the hours of operations for the Team Store:

  • Monday: 12:00pm – 6:00pm
  • Tuesday: 12:00pm – 6:00pm
  • Wednesday: 12:00pm – 6:00pm
  • Thursday: 12:00pm – 6:00pm
  • Friday: 12:00pm – 6:00pm
  • Saturday: 10:00pm – 5:00pm
  • Sunday: 12:00pm – 5:00pm

In addition to gameday sales, FC Cincinnati merchandise is also available on the team website.

Metal Detection

All guests entering TQL Stadium will have their clear bags searched and will be escorted through a magnetometer or screened using handheld metal detectors. Those that have medical conditions that keep them from going through magnetometers will be provided an alternative screening process.

Mobile Ticketing

Mobile ticketing is the safest, most convenient, and flexible way to receive and manage tickets while increasing protection against fraud. All FC Cincinnati matches held at TQL Stadium are mobile ticketed entry only. Tickets can be viewed on smart phones using the FC Cincinnati team app. We recommend saving tickets to Apple Wallet or Google Pay in advance of game day for the easiest entry process. Screenshots or recordings of tickets are not valid for entry. If arriving with friends or family, please transfer their tickets ahead of time.

Mobility Devices

Manually operated mobility aids (such as canes and walkers) and wheelchairs – both manually operated and electric – are permitted in all areas of the stadium. Due to space restrictions on the concourse, and for the safety of all fans at TQL Stadium, segways, tri-bikes and golf carts are not permitted inside the stadium.

Noisemakers

Noisemakers such as air horns, drums, cowbells, horns, vuvuzelas, and whistles are prohibited. For information regarding official supporter privileges please refer to section “Supporters Groups.”

Nursing

Nursing mothers requesting a more private location in which to breastfeed, pump, or spend some quiet time may use the Nursing Room located inside the Guest Experience Center on the Concourse Level behind Section E6. The suite provides privacy, cleanliness, and all necessities for nursing mothers.

Private Events

TQL Stadium is the perfect spot to host your next event! With over 9 unique spaces that can accommodate seated dinners, cocktail receptions, board meetings and more, TQL Stadium is the place to be.

To learn more about Private Events at TQL Stadium, email Allison Linkhart, Director of Private Event Sales at

Prohibited Items

Prohibited items must be returned to vehicles or disposed of before entering the stadium. There are no provisions to check items at the gates and items abandoned outside the gates will be confiscated.

The following is a list of items that are prohibited in TQL Stadium:

  • Aerosol cans or pressurized containers
  • Animals (except service animals)
  • Bags, coolers & luggage not in compliance with the Clear Bag Policy
  • Cameras with detachable lenses, camcorders & associated equipment (monopods, tripods)
  • Confetti and streamers
  • Fireworks of any kind including but not limited to, flares, smoke bombs, & incendiary devices.
  • Food & beverage
  • Illegal drugs & substances
  • Laptops, iPads, tablets or other large electronic devices
  • Laser pointers
  • Noisemaking devices (horns, bells, thundersticks, whistles, vuvuzuelas)
  • Selfie Sticks
  • Sticks or flag poles not in compliance with the Flags & Signs Policy
  • Weapons
  • Any item deemed dangerous or impeding the enjoyment of guests by Stadium Management

\Prohibited Items Subject To Change\

Re-Entry Policy

TQL Stadium has a no re-entry policy during events.

Resale of Tickets/Scalping

TQL Stadium guests that purchase tickets from someone other than FCC or SeatGeek do so at their own risk and with the understanding that the tickets purchased from a secondary ticket provider could be counterfeit. FC Cincinnati and TQL Stadium are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. Please report any potential illegal scalping activity to the nearest Security Representative or Cincinnati Police Officer.

Restrooms

Public restrooms are located along the main concourse of TQL Stadium and are all ADA accessible. ADA-accessible family restrooms can be found behind Sections E6/220, 107, and 133.

Field Level:

First Financial Club, Field Suites, and Tunnel Club

Club Level:

Cincinnatus Club

Main Concourse Level:

  • Women –
  • Behind Sections 103, 106, 112, 114, 124, 125, 128, 130, 132
  • Men – Behind Sections 105, 112, E6, 125, 129, 131
  • Family – Behind Sections E6/220, 107, and 133

Suite Level (300 Level):

Outside Suites 205-206 and Suites 215-216

Suite Level (400 Level):

Outside Suites 311-312 and Suites 321-322

Ride Share Services

App-based ride services will have a designated pick-up and drop-off area. See below for additional information.

  • Stargel Stadium / Ezzard Charles Drive Eastbound
  • Town Center Garage / Central Avenue Northbound
  • Washington Park / West 14
  • th Street Eastbound

Sensory Room

The Sensory Room is a space for guests with developmental disabilities who need a quiet space during events. Located inside the Guest Experience Center across from Section E6, please check in with a Guest Experience Representative for access to the room.

Smoking / Vapor Policy

Tobacco use of any kind is not permitted within the perimeter of TQL Stadium at any time before, during or after the game. In addition to tobacco products, the use of e-cigarettes and vaporizers on the premises is prohibited.

Stadium Map

TQLStadiumMap_830x677 (1)

Advertising

Strollers

TQL Stadium welcomes fans with strollers. However, strollers are prohibited from all stadium seating sections and concourse areas. All strollers must be checked-in at the Guest Experience Center, located on the east concourse behind Section E6. Premium ticketholders with strollers must check them in at the Premium Entry desk.

Supporters Group

There are several different supporters’ groups that attend FCC games and take advantage of the safe-standing sections on the north end of TQL Stadium known as The Bailey. Some of these supporters’ groups have special privileges that allow them to bring in noisemakers, flags, and banners. All the previously listed items must be preapproved and may not leave Sections 106-110. All preapproved prohibited items must be brought in through the First Financial Gate.

Banners, Flags, and Signs:

Fans are encouraged to show their support and may bring banners, flags and signs. Banners, flags, and signs may be displayed at games as long as:

  • They do not contain commercial, political, or offensive content.
  • They are not larger than 3’ tall x 2’ wide.
  • They are not affixed to a pole.
  • They do not damage stadium property. Signs cannot be attached to the stadium with any adhesive.
  • They do not cover up any existing stadium signage.
  • They are made of a paper or lightweight cloth-like material. Signs cannot utilize wood, metal or similar types of materials and may not have any sharp edges.

Signage not permitted within TQL Stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle. The decision regarding the admissibility and/or posting of any banner or sign is at the sole discretion of TQL Stadium Management. The Bailey supporter section is an exception to this rule. Bailey supporters will work with stadium management for pre-approval of TIFO, flags, and banners outside of these guidelines.

Noisemaking Devices:

  • Musical instruments or any types of noisemaking devices used in the Supporters Sections must be preapproved by FC Cincinnati or are otherwise not permitted by TQL Stadium. This includes, but is not limited to, items such as whistles, musical instruments, vuvuzelas, air horns, speakers, megaphones and other electronic sound devices
  • Once approved, noisemaking devices may only be used in The Bailey (Sections 106-110)
  • Noisemakers that are not preapproved and/or are used outside of the designated areas will be confiscated
  • All megaphones being used must always be pointed away from the field of play

Sticks and Flag Poles:

  • All flag poles or banners on poles must be constructed of hollow PVS pipe poles
  • All poles are not to be used as projectiles or in any sort of fashion that may endanger fans, players, or staff

Tailgating

Tailgating at TQL Stadium is prohibited.

Ticket Sales

ADA-Accessible Seating

All patrons must have a reserved ticket for a disabled seating area. For ADA-accessible seating tickets, contact the FC Cincinnati Ticket Office at (513) 991-1800 or visit online at SeatGeek.com

Guests are strongly encouraged to call in advance of the match to ensure availability. To switch regular seating tickets to ADA accessible seating tickets ON GAMEDAY please visit the FC Cincinnati Ticket Office located on the Mercy Health Plaza (south side of stadium at street level). Changes on gameday will only be made if ADA accessible seating tickets are still available.

Children Ticket Policy

Children three years old or younger are allowed free admission into FC Cincinnati games while accompanied by a ticketed adult. Children must remain on the adult’s lap throughout the event.

Group Tickets

Groups of 20 or more are able to purchase discounted tickets to FC Cincinnati home matches. Additional experiences are also available based on size of group. Discounted group tickets are not available on gameday.

Please note, due to capacity restrictions, group ticketing may not be available for several matches during the 2021 season.

Season Tickets

To check availability or to join the 2022 waiting list, please call (513) 977-5425 or visit the season tickets page

HERE.

Supporters Section

Tickets for the Supporters Section (Sections 104-110) at TQL Stadium are general admission and are sold on a first-come, first-served basis. Tickets in this location will be ‘Safe Standing’ and will not have a physical seat. Fans without Supporters Section tickets will not be permitted into these sections. Supporters Sections will be filled with fans standing, chanting, and singing. Visiting team colors are not permitted in the Supporters Section and visiting supporters may be relocated to another part of the stadium.

Umbrellas

Umbrellas are prohibited at TQL Stadium.

Visiting Supporters 

Visiting Team supporter groups are encouraged to shout, cheer and show their team pride while maintaining a safe and enjoyable experience for fans. They may be granted the same privileges and are subject to the same disciplinary actions as the home supporters. All banners, flags, instruments and other prohibited items must be preapproved by FCC and TQL Stadium event operations staff. Tickets for the visiting supporters will be allocated in Sections 224 and 225 at TQL Stadium.

Water Fountains

Located on the Concourse Level atop Sections 105, 107, 109, 112, 124, and 133.

Weather

Matches are played rain or shine. The match may be delayed in the event of lightning or other dangerous weather-related situations in the area. Guests will be notified in the event of a disruption.

Wheelchairs

A limited number of wheelchairs are available for transporting guests from the gates to their Stadium seating location. Guests needing wheelchair accommodations are encouraged to bring their own mobility devices to TQL Stadium. If assistance is needed, guests may arrange for pre-event wheelchair assistance by contacting a Guest Experience at any Stadium entrance. Guests needing assistance post-event should contact an event staff member, safety personnel, or visit the Guest Experience Center located on the Concourse Level behind Section E6. Guests in Suite areas should contact their Suite Attendant or the nearest Guest Experience Supervisor on that level to request an escort. Guests are asked to supply their own wheelchair if they need one for the duration of the event.

Please contact the TQL Stadium Guest Experience at (513) 991-1803 for any questions.

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