Policies and Procedures

TICKETS

Conditions of Acceptance:

• No Refunds – No Exchanges
• No Pass Outs
• Event, Date, and Time subject to change.
• Purchaser assumes all responsibility in case of accident or property loss.
• No alcoholic beverages or containers may be brought into the stadium.
• This ticket is a revocable license, subject to termination with denial of admission at management’s discretion, (without compensation, should the holder act in a disorderly manner or violate management rules and regulations).
• Tickets obtained from unauthorized sources that may be lost, stolen, or counterfeit, and if so, are void.
• Consequences for guests exhibiting prohibitive behavior may include, but are not limited to: Loss of ticket buying privileges, ejection from the stadium, and/or arrest.
   

Group Ticketing Protocol:

• 20 tickets must be purchased for groups of 99 or less to reserve.
• Groups of 100+ must purchase 20% of ticket total to reserve.
• Groups must be finalized 10 days before the scheduled match. All holds will be released upon the 10^th day leading up to the match.
• To learn more about our Group Portal option for your company or group please contact our ticket office at 513-977-5425
   

Prohibited Items:

Certain exceptions to the list of prohibited items will be made for those fans attending FC Cincinnati matches as a member of a recognized supporter club, and for items pre-approved by FC Cincinnati, Major League Soccer and Nippert Stadium.

• Aerosol Cans
• Alcohol or Illegal Substances
• Backpacks – (draw-string bags are accepted)
• Balloons and Beach Balls
• Cameras with Lenses or Lens Attachments over 6” (tripods and camera battery packs)
• Confetti
• Coolers or Ice Chests
• Drones
• Fireworks, Flares or Smoke Bombs (Recognized Supporters Group exception)
• Hover-boards or Birds
• Large Bags and Purses (limit: 14"x14"x6")
• Laser Pointers
• Masks (worn in your seat only, must be removed when leaving your section)
• Metal or glass containers of any kind
• Noisemaking Devices (i.e. whistles, air horns, vuvuzelas)
• Outside Food and Beverages
• Poles to Display Banners, Flags, etc. (constructed of hollow PVC pipe)
• Pets (Note: exception for certified service animals)
• Selfie Sticks
• Signs/banners larger than 2ft. x 2ft. (or any other items that can obstruct other patrons’ views)
• Strollers or baby seats may not be taken into the stands or left in section entrance
• Umbrellas (cannot be opened in the seating bowl)
• Video or Recording Devices (professional cameras with tripods and battery packs capabilities)
• Weapons of any kind (knives, pepper spray, stun guns, concealed weapons, or firearms, etc...)
• Any other item deemed to be inappropriate or dangerous by Security Staff

FAQ